STORE POLICY
The online store www.treebute.eu is managed by Domen Ipavec s.p. The company information is as follows:
Full name: Proizvodnja unikatnih lesenih izdelkov Domen Ipavec s.p.
Short name: Domen Ipavec s.p.
Address: Volče 38, 5220 Tolmin
Transaction account: DE27100110012623917616 (N26 BANK AG)
Registration number: 8520178000
Tax number: 80709893
Email: treebuteshop@gmail.com
Phone: +386 (0)31 868 458
PAYMENT METHODS
Supported payment methods on Treebute website:
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Advance payment (transfer to TRR)
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Paypal system
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Credit card (through the Stripe system)
PRICES
All prices on the Treebute online store are sales prices in euros (EUR) and are valid on the day of the order or at the time of order confirmation. The company Domen Ipavec s.p. is not a taxable person, so all listed prices are final.
ORDER PROCESSING AND DELIVERY
We ship to all European countries plus USA and Canada.
Orders up to 3 boxes are shipped in 2 working days. For orders of 4 boxes and more we may need up to 10 working days to process your order. Shipping costs are calculated at the check-out.
We accept orders every day, 24 hours a day. We do not ship products on weekends and holidays. We ship by Post of Slovenia or by the DPD company, depending on the size of the package. The company Domen Ipavec s.p. reserves the right to decide which delivery service to choose for each order.
SECURITY
The provider uses appropriate technological and organizational means to protect the transfer and storage of personal data, orders and payments.
PRIVACY RIGHTS
The provider undertakes to permanently protect all personal data in accordance with the Personal Data Protection Act (Official Gazette of the RS No. 86/2004) and the Insurance Act. All information obtained through the Treebute website will be used exclusively for sending invoices and other necessary communications related to the purchase of an item.
DISCLAIMER OF LIABILITY
The provider makes every effort to ensure that the information published on its pages is up-to-date and correct. Nevertheless, product features, availability and price can change so quickly that the provider is unable to update the information on the website. In such a case, the provider will inform the customer about the changes and enable him to cancel the order or replace the ordered product. The provider is not responsible for typographical and spelling errors.
THE CONSUMER'S RIGHT TO WITHDRAW FROM THE CONTRACT
The consumer has the right to notify the company within fourteen (14) days of withdrawing from the contract, without having to give a reason for his decision. The deadline starts one day after receiving items.
Withdrawal from the contract is sent by the consumer to the e-mail address of the seller: treebuteshop@gmail.com In case of withdrawal from the contract, the consumer sends the received item by mail to the address: Domen Ipavec s.p., Volče 38, 5220 Tolmin.
The consumer may inspect and test the items to the extent necessary to determine the actual condition. The consumer is responsible for the reduction in the value of the goods, if the reduction is the result of conduct that is not absolutely necessary to determine the nature, properties and functioning of the goods. The only cost charged to the consumer in connection with withdrawal from the contract is the cost of returning the items. The item must be returned to the seller no later than within 30 days of the sent notice of withdrawal from the contract (purchase). Payments made will be refunded as soon as possible, but no later than within 14 days of receiving the notice of withdrawal from the contract. In case of withdrawal from the contract, where a bonus, discount code or promotional code was used, these funds are considered as a discount and are not returned to the user. Only the paid amount is returned to the user.
CLERICAL ERROR
The consumer can assert his rights from a material defect if he informs the seller about the defect within two months from the day the defect was discovered. The consumer must accurately describe the defect in the defect notification and allow the seller to inspect the item. The seller is not responsible for material defects in the goods that become apparent after two years have passed since the item was delivered. A defect in the goods is considered to have already existed at the time of delivery if it appears within six months of delivery. The consumer, who has correctly informed the seller about the error, has the right to demand from the seller that: rectify the defect in the goods or return part of the amount paid in proportion to the defect or replaces the defective goods with a new flawless one or returns the amount paid.
When is an error real? When: the article does not have the properties necessary for its normal use or for circulation the article does not have properties that are necessary for the specific use for which the buyer is buying it, but which the seller was aware of or should have been aware of the article does not have properties and features that have been expressly or tacitly agreed or prescribed the seller has delivered an item that does not match the sample or model, unless the sample or model has been shown for notification purposes only.
How is the suitability of the item checked? It is checked with another, faultless item of the same type, and at the same time with the manufacturer's statements or indications on the item itself. The right to assert a material defect in an item is more precisely regulated by the provisions of the Consumer Protection Act.
COMPLAINTS AND DISPUTES
Treebute complies with applicable consumer protection laws and makes best effort to fulfill its duty to provide an effective complaint handling system. In case of problems, the customer can contact the Treebute by email at treebuteshop@gmail.com. The appeal process is confidential. Treebute makes every effort to resolve any disputes consensual.
OFFER VALIDITY, PRICES AND DISCOUNTS
The provider reserves the right to daily price changes, unless otherwise stated (for example promotions and special discounts). The prices are valid from the moment the buyer confirms them when placing an order in the online store www.treebute.eu and are valid until the day the new price list is published. Prices are subject to change without notice. In case of a change in the price of the product during the processing of the order, the provider will allow the customer to cancel the purchase or will offer a solution that will allow for mutual satisfaction. The online store www.treebute.eu periodically publishes discount passwords: Discounts can be in form of percentages, fixed amounts or as free items. Discounts are valid only when used correctly and in the manner published on our websites. Discounts are never cumulative The sales contract between the provider and the buyer is concluded at the moment when the provider confirms the order and receives it in electronic form to his e-mail. From this moment, all prices and other conditions are fixed and apply to both the provider and the buyer.